RETURN POLICY
We offer a thirty (30) days money-back guarantee refund policy for our paid memberships, training courses, and apps.
Our return policy lasts 30 days for eligible items. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
All returns are subjects of approval before shipping back. Your item must be returnable in the original packaging, unused, and in the same condition that you received it.
The following items are non-returnable:
- Cosmetic and beauty products
- Health and personal care items
- Gift cards
- Intimate or sanitary goods
To complete your return, please email your request to info@hyamax.club with a copy of your receipt or proof of purchase. We will send you the return instruction in two business days.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of use or that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hyamax.club.
Sale items
All sale items are final and cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hyamax.club.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.